Shipping & Delivery
At Insideefy, we know how exciting it is to wait for your new skincare haul or perfect lipstick—so we’ve designed our shipping process to be transparent, reliable, and tailored to protect your beauty products every step of the way. Below, you’ll find all the details on how we get your favorite items from our warehouses to your door.
1.Two Steps to Your Beauty Box: Processing + Shipping Time
Your order goes through two key stages before it arrives—we take extra care with each step to ensure your products are safe and ready to use:
1.1 Processing Time (The Prep Stage)
After you place your order and we confirm payment, our team gets to work:
Verification: We double-check your order details (e.g., correct shade of foundation, shipping address) to avoid mistakes.
Quality Check: Every beauty product (from serums to eyeshadow palettes) is inspected for damage, expiration dates, and seal integrity—we never send out products that don’t meet our strict quality standards.
Packaging: We use protective materials (like bubble wrap and moisture-resistant pouches) to shield your items—especially important for liquid products (e.g., toners, lip glosses) and fragile palettes.
Most orders are processed and sent to our shipping partners within 48 hours (excluding weekends and holidays). During peak seasons (e.g., Black Friday, holiday sales), processing may take up to 72 hours—but we’ll always update you if there’s a delay.
1.2 Shipping Time (On Its Way to You!)
Shipping time depends on your location and the shipping method you choose. All our shipping options include tracking (so you can follow your package) and basic insurance (to cover loss or damage—see Section 3 for details).
USA & Canada 5-12 business days
Australia & New Zealand 7-14 business days
UK & Europe 7-15 business days
All Other Countries 10-21 business days
Note: These times are for in-stock items. If an item is on backorder, we’ll email you with an estimated restock date and shipping timeline.
2. Split Shipments: Why Your Order Might Arrive in Multiple Boxes
Some of our products are stored in different warehouses (e.g., skincare in our US warehouse, makeup in our EU warehouse) to get them to you faster. If your order includes items from multiple warehouses, we’ll ship them separately—so you might receive some products earlier than others.
Don’t worry—we’ll send a separate tracking number for each box, and you won’t pay extra for split shipping. If you only receive part of your order, check your email for all tracking links (they may arrive a day or two apart).
3. Shipping Protection: Insured for Peace of Mind
We want you to feel confident your beauty products will arrive safely—so all shipping methods include insurance for loss, theft, or damage:
If your package is lost or stolen: Contact us with your order number and tracking details, and we’ll either send a replacement or process a full refund (your choice) at no extra cost.
If your product arrives damaged: Take clear photos of the damaged item, its packaging, and the shipping label, then email them to us within 7 days of delivery. We’ll send a replacement for the damaged product—no need to return the broken item (we know dealing with shipping damaged goods is a hassle!).
Priority Shipping Perks
Priority Insured Shipping isn’t just faster—it also means your order gets “priority handling” at our warehouses (we process it first) and with our shipping carriers. This is perfect if you’re in a hurry for a special occasion (e.g., a wedding, vacation) or need to restock your favorite skincare ASAP.
4. Tracking Your Order: Stay in the Loop
Once your order ships, we’ll send an email with your tracking number and a link to our tracking page (or you can use 17track.net for global tracking).
A quick note:
Tracking numbers can take 24-48 hours to update after shipping—this is normal, as carriers need time to scan and log the package. If your tracking isn’t updating after 3 days, email us, and we’ll help you track it down.
5. Unexpected Delays: We’re Here to Help
Sometimes, delays happen beyond our control (e.g., customs holds, weather issues, high carrier volume). If your order takes longer than the estimated shipping time:
Check your tracking for updates (customs often holds packages temporarily to inspect them—this is common for international orders).
Email us at support@insideefy.com with your order number, and we’ll reach out to our shipping partner for more details.
We never sacrifice quality for speed—if we need extra time to ensure your products are perfect, we’ll let you know upfront. Thank you for your patience!
6. Changing Your Order: Act Fast!
Need to update your shipping address, swap a shade, or remove an item? We can make changes only if you email us within 24 hours of placing your order (subject line: “Order Change.‘’
Once your order is processed (sent to our shipping partner) or shipped, we can’t modify it—so please double-check your order details (size, shade, address) before checking out to avoid disappointment. If you miss the 24-hour window, you can still return unused items per our [Return & Refund Policy](link to your return policy) once they arrive.
7. Have More Questions?
If you need help with tracking, shipping issues, or order changes, email our support team at support@insideefy.com. We’ll respond within 1 business day and help get your beauty products to you smoothly.
Thank you for choosing Insideefy—we can’t wait for you to unbox your new favorite beauty essentials! 💄✨