FAQs

Insideefy Beauty - Frequently Asked Questions
We know your beauty routine moves fast, so we’ve rounded up answers to the most common questions our customers ask—from ordering hacks to shipping updates, all tailored to make your Insideefy experience as smooth as your favorite serum.

1.Do I need an account to place an order?

Nope! You can shop as a guest and grab your go-to beauty picks in no time. But here’s the glow-up perk: creating an Insideefy account lets you skip tedious checkout steps (more time for swatch shopping!), track your orders with one click, and be the first to know about exclusive launches (think limited-edition lipsticks or skincare drops) and member-only discounts. It’s like having a backstage pass to your beauty closet!

2. What payment methods do you accept?

We want paying for your beauty haul to be easy—no stress, just satisfaction. We accept all major credit cards (VISA) , so you can choose the method that feels most secure and convenient for you. Rest easy knowing every transaction is protected, so you can focus on the fun part: unboxing your new faves.

3. How secure is my online order?

Your trust is as important to us as a good moisturizer is to healthy skin! Every time you enter payment details, you’re on an SSL-encrypted secure page—that means your info is locked tight and sent directly to our credit card provider’s network for approval. We never store your credit card details on our servers, so you can shop with total peace of mind.

4. Are there any exchange rates I should know about?

All Insideefy transactions are in US Dollars (USD)—simple and straightforward. If your credit card uses a different currency, your bank or card issuer will calculate the total using the daily exchange rate on the day they process the transaction. We recommend checking with your provider for exact rates—no surprises, just transparent shopping.

5. How do I set my shipping address correctly?

Since our website works in English, please enter your shipping address using the English input method (including punctuation!). If your address has non-English characters (like accented letters), swap them for similar English ones—for example, use “c” instead of special characters. This helps avoid delivery delays, so your skincare or makeup gets to you faster (we know you don’t want to wait for that new foundation!).

6. Can I change my shipping address after placing an order?

Once your order is processed or shipped, we can’t adjust the address—think of it like applying a face mask: once it’s on, it’s hard to reposition! To keep your beauty haul on track, we recommend using a residential address (not a vacation spot) at checkout. Customs hold times can vary, and we don’t want your products waiting longer than necessary while you’re away.

7. How long does shipping take, and how can I track my package?

Shipping time depends on the option you pick at checkout—we’ll show you estimated delivery dates upfront, so you know when to expect your beauty fix. Once your order ships, we’ll send you an email with your tracking number and a link to the tracking page. Pro tip: Save that email—you can check in anytime to see where your package is!

Note: We aren’t responsible for delays caused by local customs, but we’ll help however we can if you hit a snag.

8. What if items are missing from my order?

We hate when a beauty haul is incomplete—like a makeup look without mascara! If something’s missing from your package, email our support team right away at support@insideefy.com. Include your order number and a quick note about the missing item, and we’ll work to resolve it fast—whether that’s sending the missing product or adjusting your order.
Still have questions?
No problem! Our beauty support team is here to help with anything—from product recommendations to order updates. Reach out directly at support@insideefy.com, and we’ll get back to you as soon as possible.
Happy shopping, and here’s to your next beauty win! 💄✨