Return & Refund Policy

At Insideefy, we want you to love every beauty product you bring home—whether it’s a hydrating serum that fits your skincare routine or a lipstick that matches your vibe. If something doesn’t work out, we’ve made our return and refund process simple, fair, and tailored to keep your beauty shopping stress-free.

1.Eligibility for Returns & Refunds

To ensure the safety and quality of our products (especially for skincare and makeup, where hygiene matters most), returns must meet these criteria:

Time frame: You can initiate a return within 30 days of receiving your order—we’ll start processing your request as soon as we get your items.
Product Condition: Items must be unopened, unused, and in their original packaging (e.g., skincare bottles with intact seals, lipsticks with no swatches, palettes with unbroken plastic covers). Used or tampered products cannot be returned (this helps keep our inventory safe for other customers!).
Exceptions: Custom beauty sets, limited-edition collaboration products, and sample-sized items are final sale—we can’t accept returns for these, but feel free to reach out if you have issues with quality!
Important Note on Shipping Costs
We cover the cost of return shipping (yes, really!) to make things easy for you. However, the original shipping fee you paid when placing your order is non-refundable—this goes directly to our shipping carriers and isn’t retained by Insideefy.

2. Promotional Period Adjustments

During special promotions (like Black Friday, Cyber Monday, or our annual Beauty Haul Sale), our return policy may have slight tweaks (e.g., extended return windows or specific rules for bundled items). We’ll always clearly post these adjustments in the promotion’s terms & conditions before you check out—so you’ll know exactly what to expect.

3. Returns for Products Purchased from Authorized Retailers

If you bought an Insideefy product from another authorized retailer (e.g., a partner beauty boutique or online store), please reach out to that retailer directly for returns. Their policies may differ from ours, and they’ll be able to assist you fastest with your request.

4. Step-by-Step Return Process (Standard Orders)

No confusing hoops—just 3 simple steps to start your return:Initiate Your Request: Email our support team at support@insideefy.com with the subject line: “Return Request - [Your Order Number]”. In the email, include:
Your full name and order number (find this in your order confirmation email).
The name of the product(s) you want to return.
A brief note (optional!) about why it’s not working for you (this helps us improve our products!).
Get Your Pre-Paid Return Label: We’ll reply within 1 business day with a pre-paid return label and a packing slip. Print the label, attach it to your package, and drop it off at the nearest shipping location 
Track & Receive Your Refund: Once we receive and inspect your returned items (usually 3-5 business days after you ship them), we’ll send you a confirmation email. Refunds will be credited back to your original payment method (e.g. ,credit card) within 5-7 business days—you’ll see the funds once your bank or payment provider processes the transaction.

5. Damaged or Defective Items

We take pride in the quality of our beauty products, but if you receive an item that’s damaged (e.g.,a shattered eye shadow palette, a leaking toner bottle) or defective (e.g. ,a mascara that doesn’t dispense), here’s how to fix it:Time frame: Contact us within 14 days of receiving your order—the sooner, the faster we can help!What to Send: Email our team at support@insideefy.com with the subject line: “Damaged/Defective Item”. Include:Clear photos of the damaged/defective product (show the issue, original packaging, and your order number written on a piece of paper next to the item).A short description of the problem (e.g. ,“The serum bottle arrived with a cracked lid”).Our Solution: We’ll either send you a brand-new replacement (free of charge!) or process a full refund (including your original shipping fee)—whichever you prefer. We won’t make you return the damaged item (no need to deal with shipping a broken product!).

6. Missing Items

If your order arrives with a missing product (e.g., you ordered a moisturizer and a lip balm, but only got the lip balm), don’t worry—we’ll track it down or fix it fast:

Reach Out: Email us at support@insideefy.com with the subject line: “Missing Item ”.Include:Your order number and the name of the missing product.A photo of the shipping box and the packing slip (this helps us check our fulfillment records).How We’ll Help: We’ll investigate right away—if the item was lost in transit, we’ll send a replacement for free. If it was a fulfillment error, we’ll ship the missing product to you within 2 business days. If we can’t locate the item, we’ll process a refund for the missing product (including any applicable shipping costs).

7. Need More Help?

If you have questions about returns, refunds, or damaged items, our beauty support team is here for you.

Email us at support@insideefy.com, and we’ll get back to you within 1 business day.

At Insideefy, your satisfaction is as important as the quality of our products. We’re here to make sure every part of your beauty journey—from shopping to returns—is smooth, happy, and totally you. 💄✨